Refund policy

Returns & Refunds

We want you to actually use your NeuroPulse mat, so we give you a full month to decide.

30-night home trial

You may request a return within 30 days of the delivery date, even if you have already used the product. Write to us at cuentaclara.co@gmail.com with your order number and we will send you return instructions.

Condition of returned items

Please return the mat, the control unit, the remote, the electrode pads and the charging cable. Items must be in reasonable condition — normal use is expected and fine, damage caused by misuse is not. For hygiene reasons, the adhesive electrode pads cannot be refunded separately if they have been used.

Refunds

Once we receive and inspect your return, we will issue a refund to your original payment method within 5 business days. Depending on your bank or card issuer, the funds may take a few additional days to appear. Original shipping charges, if any were paid, are not refunded.

Return shipping

Return shipping is paid by the customer unless the item arrived damaged, defective, or was not what you ordered — in those cases we cover the cost of the return and either replace the item or refund it in full, at your choice.

Damaged or defective on arrival

Inspect your order when it arrives. If anything is damaged, missing or does not work, contact us within 7 days of delivery with a photo and we will make it right at no cost to you.

Warranty

Your NeuroPulse is covered by a one-year limited warranty against manufacturing defects, starting on the delivery date. The warranty does not cover damage from misuse, liquid damage, disassembly, or normal wear of the adhesive pads, which are consumable.

Cancellations

If you need to cancel an order, write to us as soon as possible. We can cancel and refund in full any order that has not yet shipped.

Contact

Questions about a return? Email cuentaclara.co@gmail.com and we will reply within 1 business day.