Shipping policy

Shipping Policy

Where we ship

We currently ship to addresses within the United States, including Alaska, Hawaii and APO/FPO addresses. If you are outside the US, contact us before ordering.

Cost

Shipping is free on every order. There are no handling fees and no minimum order value.

Processing time

Orders are processed within 1 to 2 business days of being placed. Orders placed on weekends or US holidays begin processing the next business day.

Delivery time

Once shipped, most orders arrive in 5 to 8 business days. Delivery times are estimates provided by the carrier and are not guaranteed. Weather, holidays and carrier backlogs can add a few days.

Tracking

As soon as your order leaves the warehouse you will receive an email with a tracking number. If tracking has not updated after 5 business days, write to us and we will look into it.

Wrong or incomplete address

Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, we will reship it once at no extra cost. Repeat reshipments may be charged.

Lost or stolen packages

If tracking shows a package as delivered but you have not received it, check with your neighbours and your building first, then contact us within 7 days. We will open a claim with the carrier and, if it cannot be located, replace the order.

Taxes and duties

Applicable sales tax is calculated at checkout based on your shipping address. There are no customs duties on domestic US orders.

Contact

Any question about your shipment: cuentaclara.co@gmail.com.